VOIspeed UCloud

Control a desk or mobile phone using a tablet, Win/Apple computer or smartphone. See who is online, send text messages, make phone calls, join conferences or listen to voicemail. Managers can access reports, statistics, recordings and even intrude in a call to train a new employee.

Thanks to the VOIspeed APP, a smartphone becomes an office phone. Call business contacts, text colleagues or transfer calls using a smartphone on the move. Outbound calls will display the office number, ensuring all contacts remain secure and customers will call back to the main office number.

Integration means enabling the company’s main software tools to exchange information with the telephone system. Sales reports and call statistics can be imported into your CRM or management software and important details about the contact can be displayed when a new call arrives.

VOIspeed UCloud provides an API that allows easy integration with 3rd party software thanks to extremely flexible and ready-to-use tools. Thus, the user can retain the same software tools already in use in their business, increasing productivity while reducing downtime, and avoiding an in-house IT overhaul.

The UCloud structure enables all telephone devices to talk to each other independently, using a proprietary peer-to-peer protocol that guarantees consistency throughout the whole system and its status. The result is a system where all elements are linked in a robust and highly architecture.

Telephone system is now organized into two core services: In.Ge., which manages the interface between the central database and multiple, geographically distributed installations; Ser.I., which looks after the interface between each single Cloud Phone System and its User Interfaces (UI).